Windows 7 Enterprise Desktop Support Technician 70-685

Test created by  Rajeev Gupta
Rate:
rated
5.00
 by 1 people

Take this exam

Insert a "Take this exam" button on your site:
1
Microsoft Office Outlook gives you an error message when you attempt to download your mail. You verify that you can connect to other computers on the network. Which tools could you use to determine whether the mail server is responding to incoming e-mail requests? (Choose all that apply.)
A.
Ping
 
B.
Telnet
 
C.
PortQry
 
D.
PathPing
 
2
Which of the following IP addresses would indicate that a client computer could not retrieve an IP address from a DHCP server and did not have an alternate configuration?
A.
10.24.68.20
 
B.
127.0.0.1
 
C.
192.168.22.93
 
D.
169.254.43.98
 
3
Add a note hereYou are unable to connect to a server on the Internet. However, you can still reach servers on the intranet. You need to determine whether your local router has failed, if your ISP is experiencing problems, or if the problem is with a different ISP. Which tools should you use to troubleshoot the problem most efficiently? (Choose all that apply.)
A.
Nslookup
 
B.
Tracert
 
C.
Ipconfig
 
D.
PathPing
 
4
You are a desktop support technician for City Power & Light. You receive a phone call from Parry Bedi, who is attempting to connect to the wireless network at the airport but is experiencing problems. Parry can connect to the network, but the connection doesn't seem stable—e-mail is downloading extremely slowly, and occasionally the connection disappears completely.

1. What is the most likely cause of Parry's problem, and how can Parry fix it?
2. What are some other possible causes of Parry's problem?
5
You are a desktop support technician for Contoso Pharmaceuticals. Recently, you helped deploy 20 computers running Windows Vista to a new location in Tulsa, Oklahoma. One of the users, Gordon L. Hee, calls you for help with a networking problem: His network is down.

1. What is the first step you should have Gordon take?
2. How can you determine whether the problem is with the local network or the wide area network (WAN)?
3. How can you determine whether Gordon's problem is a name resolution problem?
back take this exam
This exam and/or its questions can be reused free with no license and no attribution.
Parts of this exam have been originally created by .